Clik here to view.
Choosing Your Terms
AI prompt (with Microsoft Image Creator): “A person chooses ‘NoStalking’ from a collection of privacy-providing terms on the Customer Commons website” Customer Commons was designed to be for personal...
View ArticleClik here to view.
What’s a Good Customer?
For awhile the subhead for our site was, It’s still a timely thing to say, since searches on Google for “good customer” are at an all-time high: The year 2004 was when Google began keeping track of...
View ArticleClik here to view.
Toward E-commerce 2.0
Phil Windley explains e-commerce 1.0 in a single slide that says this: One reason this happened is that client-server, aka calf-cow (illustrated in Thinking outside the browser) has been the default...
View ArticleClik here to view.
Thinking Outside the Browser
Even if you’re on a phone, chances are you’re reading this in a browser. Chances are also that most of what you do online is through a browser. Hell, many—maybe even most—of the apps you use on your...
View ArticleClik here to view.
Just in case you feel safe with Twitter
Just got a press release by email from David Rosen (@firstpersonpol) of the Public Citizen press office. The headline says “Historic Grindr Fine Shows Need for FTC Enforcement Action.” The same...
View ArticleClik here to view.
Solving Subscriptions
Count the number of companies you pay regularly for anything. Add up what you pay for all of them. Then think about the time you spend trying and failing to “manage” any of it—especially when most or...
View ArticleClik here to view.
What only customers can do
Businesses love to say “the customer comes first,” “the customer is in charge” and that they need to “let the customer lead.” But the customer can’t come first, can’t be in charge, and can’t lead,...
View ArticleClik here to view.
The business problems only customers can solve
Customer Commons was created because there are many business and market problems that can only be solved from the customers’ side, under the customer’s control, and at scale, with #customertech. In...
View ArticleClik here to view.
Where there’s folk there’s fire
That headline was, far as I know, first uttered by Britt Blaser in a March 2007 blog post titled The people’s law trumps the power law. It was thirteen years ahead of its time. Among many others,...
View ArticleClik here to view.
Customers as a Third Force
Almost all arguments in economics are advanced by two almost opposed positions, each walled into the castles of their ideologies, both insisting that their side has the solutions and the other side...
View ArticleClik here to view.
Privacy is personal. Let’s start there.
The GDPR won’t give us privacy. Nor will ePrivacy or any other regulation. We also won’t get it from the businesses those regulations are aimed at. Because privacy is personal. If it wasn’t we...
View ArticleClik here to view.
Privacy is personal. Let’s start there.
The GDPR won’t give us privacy. Nor will ePrivacy or any other regulation. We also won’t get it from the businesses those regulations are aimed at. Because privacy is personal. If it wasn’t we...
View ArticleClik here to view.
How customers help companies comply with the GDPR
That’s what we’re starting this Thursday (26 April) at GDPR Hack Day at MIT. The GDPR‘s “sunrise day” — when the EU can start laying fines on companies for violations of it — is May 25th. We want to...
View ArticleClik here to view.
Hey publishers, let’s get past mistaking tracking protection for ad blocking
Here’s what the Washington Post tells me when I go to one of its pieces (such as this one): Here’s the problem: the Post says I’m blocking ads when I’m just protecting myself from tracking. In fact I...
View ArticleClik here to view.
The Only Way Customers Come First
— is by proffering terms of their own. That’s what will happen when sites and services click “accept” to your terms, rather than the reverse. This then you are what lawyers call the first party. Sites...
View ArticleClik here to view.
Time for THEM to agree to OUR terms
We can do for everybody what Creative Commons does for artists: give them terms they can offer—and be can read and agreed to by lawyers, ordinary folks, and their machines. And then we can watch “free...
View ArticleClik here to view.
Giving Customers Scale
Customers need scale. Scale is leverage. A way to get lift. Big business gets scale by aggregating resources, production methods, delivery services — and, especially, customers: you, me and billions...
View ArticleClik here to view.
Privacy is an Inside Job
Ordinary people wearing and enjoying the world’s original privacy technology: clothing and shelter. (I’m the one on top. Still had hair then.) Start here: clothing and shelter are privacy technologies....
View ArticleNew Rules for Privacy Regulations
The Wall Street Journal has an informative conversation with Lawrence Lessig: Technology Will Create New Models for Privacy Regulation. What underlies a change toward new models are two points: the...
View Article
![Various Artists – Old School / New School [iTunes Plus M4A]](http://i.imgur.com/GEFz815.jpeg)
![[Prime] Osprey Daylite Travel Pack 35 - Nightshift Blue $135 (RRP $199)...](http://files.ozbargain.com.au/n/87/976987l.jpg?h=1a642bba)
![Ruthie Foster – Just Say Yes (2026) [24-bit FLAC]](http://imageurl.xyz/images/2026/08/27/Ruthie_Foster-Just_Say_Yes-24BIT-WEB-FLAC-2026-ENRiCH.jpg)
