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Customers as a Third Force
Almost all arguments in economics are advanced by two almost opposed positions, each walled into the castles of their ideologies, both insisting that their side has the solutions and the other side...
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Where there’s folk there’s fire
That headline was, far as I know, first uttered by Britt Blaser in a March 2007 blog post titled The people’s law trumps the power law. It was thirteen years ahead of its time. Among many others,...
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The business problems only customers can solve
Customer Commons was created because there are many business and market problems that can only be solved from the customers’ side, under the customer’s control, and at scale, with #customertech. In...
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What only customers can do
Businesses love to say “the customer comes first,” “the customer is in charge” and that they need to “let the customer lead.” But the customer can’t come first, can’t be in charge, and can’t lead,...
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Solving Subscriptions
Count the number of companies you pay regularly for anything. Add up what you pay for all of them. Then think about the time you spend trying and failing to “manage” any of it—especially when most or...
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Just in case you feel safe with Twitter
Just got a press release by email from David Rosen (@firstpersonpol) of the Public Citizen press office. The headline says “Historic Grindr Fine Shows Need for FTC Enforcement Action.” The same...
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Thinking Outside the Browser
Even if you’re on a phone, chances are you’re reading this in a browser. Chances are also that most of what you do online is through a browser. Hell, many—maybe even most—of the apps you use on your...
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Toward E-commerce 2.0
Phil Windley explains e-commerce 1.0 in a single slide that says this: One reason this happened is that client-server, aka calf-cow (illustrated in Thinking outside the browser) has been the default...
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What’s a Good Customer?
For awhile the subhead for our site was, It’s still a timely thing to say, since searches on Google for “good customer” are at an all-time high: The year 2004 was when Google began keeping track of...
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Choosing Your Terms
AI prompt (with Microsoft Image Creator): “A person chooses ‘NoStalking’ from a collection of privacy-providing terms on the Customer Commons website” Customer Commons was designed to be for personal...
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